Two's a Queue

Retail, eCommerce, usability, customer experience, service, technology...

Showing posts with label asos. Show all posts
Showing posts with label asos. Show all posts

Thursday, 19 January 2012

Spotted #2


Random series on pet ecom hates. Episode 2.

Oh ASOS - how sometimes I get jealous of your amazingness and then other times I think - just why.

Just why would your system KNOW I qualify for a promotion but make me add it manually. The technical effort involved in letting me know about the code surely outweighs just getting it to add automatically?




And why can I only have one promo at a time? Just because I used a 20% off means I now can't have free delivery even though the total of my order is still over the threshold of £100?

ASOS often I love you. Often you just let me down.