Two's a Queue

Retail, eCommerce, usability, customer experience, service, technology...

Showing posts with label promo codes. Show all posts
Showing posts with label promo codes. Show all posts

Thursday, 19 January 2012

Spotted #2


Random series on pet ecom hates. Episode 2.

Oh ASOS - how sometimes I get jealous of your amazingness and then other times I think - just why.

Just why would your system KNOW I qualify for a promotion but make me add it manually. The technical effort involved in letting me know about the code surely outweighs just getting it to add automatically?




And why can I only have one promo at a time? Just because I used a 20% off means I now can't have free delivery even though the total of my order is still over the threshold of £100?

ASOS often I love you. Often you just let me down.